Returns & Refunds Policy – ANOUKEYS

Effective Date: May 31, 2025

Thank you for shopping with ANOUKEYS. We are committed to providing quality digital products and excellent customer service. This policy outlines how we handle returns and refunds in compliance with U.S. consumer protection laws.

1. Digital Goods (License Keys, Downloads)

All digital products, including software license keys and downloadable content, are delivered electronically and are generally non-refundable once accessed, downloaded, or activated. However, we may offer a refund under the following conditions:

• Product Not Delivered: If you do not receive your license key or download link due to a technical error, please contact us within 7 days of purchase.
• Non-Activation: If the license key has not been used or activated and you change your mind, you may request a refund within 30 days of purchase.
• Defective Product: If the product does not function as intended and our support team is unable to resolve the issue within 12 hours, you may be eligible for a replacement or refund.

Note: We cannot issue refunds for keys that have already been activated or misused.

2. Physical Items (if applicable)

For any physical items purchased through our store, you may request a return under the following terms:

• Return Window: You may return items within 14 days of delivery.
• Condition: Items must be unused, in original packaging, and in resellable condition.
• Refund: We will issue a refund for the item price and standard shipping. Return shipping is your responsibility unless the item was defective or incorrect.

3. Non-Returnable Items

The following products are non-returnable and non-refundable:

• Activated or used software keys
• Custom or personalized products
• Unsealed software or digital products once delivered

4. Refund Timeline

Approved refunds will be processed within 14 business days after receiving and inspecting the return or confirming refund eligibility for digital goods. Refunds are issued to the original payment method only.

5. How to Request a Return or Refund

If you need support or would like to request a refund, please contact us with your order details:

• Email: contact@anoukeys.com
• Phone/WhatsApp: +1 (581) 465-8965

6. Customer Support

If you're experiencing issues with accessing or downloading your purchase, please reach out to our support team within 30 days. We’re here to help resolve any problems promptly.

7. What to Expect from Us

• High-quality, genuine digital products
• Transparent and fair return policies
• Prompt support and resolutions

Contact Information

Email: contact@anoukeys.com
Phone/WhatsApp: +1 (581) 465-8965
Office Address: 5830 E 2nd St, Ste 7000 #26288, Casper, Wyoming 82609, USA