Delivery Policy – ANOUKEYS

Effective Date: 17 April 2025

We strive to provide fast, transparent, and secure delivery of both digital and physical products. This policy complies with regulations in the United States, United Kingdom, and European Union.

1. Order Confirmation

• Instant Confirmation: You'll receive a confirmation email immediately after purchase.
• Invoice Delivery: A detailed invoice will be emailed within 60 minutes of payment.
• U.S. Compliance: In line with FTC rules, we notify customers of any shipping delay and offer cancellation or refunds as necessary.

2. Digital Product Delivery

• Method: Sent via email with a secure download link and activation key (if required).
• Timing: Delivered within 24 hours of payment.
• Refunds: Non-refundable once accessed/downloaded, per U.S. digital content laws.

3. Physical Product Shipping

• Regions: United States, United Kingdom, and European Union.
• Dispatch Time: Ships within 1–2 business days.
• Estimated Delivery:
  • U.S.: 5–10 business days
  • UK: 5–8 business days
  • EU: 5–10 business days
• Tracking: Sent by email when the order ships.
• Shipping Costs: Calculated at checkout.

4. Returns & Cancellations (Physical Items)

• U.S. Customers: 7-day cancellation window after delivery (unless otherwise stated by state law).
• UK & EU Customers: 14-day cooling-off period under consumer law.
• Return Conditions: Unused, original packaging only.
• Refunds: Issued within 14 days of receiving returned item.
• Exclusions: Custom orders, opened software, or downloaded digital items.

5. Need Help?

Email: contact@anoukeys.com

Phone: +1 (581) 465-8965

Mailing Address:
5830 E 2nd St, Ste 7000 #26288
Casper, Wyoming 82609, USA